Shipping & Service Policy

At Zilverah, we are committed to delivering your orders quickly and safely across Pakistan. Please review our shipping and service details below.

Order Processing Time

• All orders are processed within 1–3 business days
• Orders placed on weekends or public holidays will be processed on the next working day
• You will receive a confirmation message once your order is processed

Delivery Time

• Standard delivery time: 3–5 business days
• Delivery may take longer in remote areas or due to unforeseen circumstances

Shipping Charges

• Shipping charges are calculated at checkout
• We may offer free delivery on selected promotions or order values

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan for your convenience.

• Please ensure availability at the provided contact number
• Orders may be canceled if verification calls are not answered

Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS or email
• You can track your parcel through our courier partner’s website

Delivery Issues

In case of delivery issues:

• If your parcel is delayed, please allow extra time before contacting support
• If the parcel is marked delivered but not received, contact us immediately

Incorrect Information

Zilverah is not responsible for delays or failed deliveries due to:

• Incorrect shipping address
• Incomplete contact details
• Customer unavailability at delivery time

Service Disclaimer

• Delivery timelines are estimates and may vary due to weather, strikes, or courier delays
• We reserve the right to cancel any order due to stock issues or verification problems

Contact Us

For any shipping or service-related queries, feel free to reach out:

• Email: support@zilverah.com
• Phone: +92 300 6551014

Note: By placing an order with Zilverah, you agree to this Shipping & Service Policy.